User Applications Specialist

Description

The User Applications Specialist is part of the Enterprise User Services (EUS) team performing advanced technical work for critical specialized line-of-business applications, project management, and application licensing. This position provides technical leadership to the team in the design of server infrastructure and operating procedures and the configuration, implementation, management, and support of specialized applications to implement technologies that allow end users to work effectively.

Primary Duties

• Designs, implements, and maintains the Hybrid Exchange environment used throughout the Unified Judicial System (UJS), Configures, troubleshoots, and maintains virtual and physical servers and the applications and services they provide.
• Administer and manage Exchange services, including mailboxes, groups, and policies.
• Implement and maintain email authentication and security using Defender, Office 365, and Exchange Online Protection
• Monitors server and application logs; and TICKETS queue; responds appropriately.
• Implement and enforce identity and access management policies (compliance and conditional access policies, device compliance policy, PIM, RBAC, user risk and sign-in risk policy).
• Designs, implements, and maintains cloud-based technology including configuration, troubleshooting, and maintenance of Office 365, Exchange Online, and Microsoft Azure offerings currently implemented by the courts.
• Manages user IDs, third-party access, and access security in the EUS server environment.
• Develops new processes and procedures for the Office 365 & Azure environment as new features are researched, piloted, approved, and implemented.
• Serves as a point of contact for managing the Judiciary’s operating system, application, and cloud-based licenses. Fully understands complex licensing requirements to monitor compliance and assist with new and recurring purchases. Assists with all tasks associated with managing software licensing, such as tracking renewal dates and maintaining documentation.
• Assists in the research and recommendation for emerging technologies that would be candidates for future cloud/server/application-based initiatives for enterprise implementation.
• Assists with maintaining the Snow software management system to ensure correct reporting of software information.

Minimum Qualifications

• Associate’s degree in any information technology field; AND
• Three years of experience in managing Exchange Online and identity management solutions.
• An equivalent combination of education, experience, and / or training may be considered.

Additional Requirements/Preferences

• Knowledge of technologies that support end users and maintain enterprise systems is required. These include Microsoft System Center Suite, Hyper V, Snow License Inventory, VMWare, Active Directory, Federation Services, PKI, DNS, Enterprise Volume Licensing, Office 365, Azure, Exchange Online, Microsoft Intune, Citrix XenServer, Linux, DHCP, Facilities Building Administration servers.
• Advanced knowledge of enterprise operating systems, applications, and cloud-based licensing standards and best practices is required.
• A satisfactory criminal background check is required.

Additional Information

• Remote work may be available up to two days weekly.
• Excellent State benefits program including comprehensive, low-cost medical, dental, vision, and prescription plans for employees and eligible family members beginning on the first day of employment; 13 paid holidays, 12 paid sick days, and 12+ paid vacation days per year; salary increases; student loan forgiveness plan; employee assistance programs; and State retirement plans.
• Free parking.

Unified Judicial System Hiring Policy

The Unified Judicial System of Pennsylvania recruits, employs, and promotes the most qualified applicants without regard to their political affiliation, race, color, age, national origin, sex, sexual orientation, gender identity or expression, religion, disability, or other non-merit facts or considerations. Reasonable accommodations will be provided to applicants with disabilities as may be necessary to ensure that all applicants are given a fair and equal opportunity to compete for all employment positions. Applicants who need accommodation for an interview should request so in advance. UJS hiring and employment policies and procedures are intended to conform to all applicable state and federal laws governing fair and non-discriminatory hiring and employment practices and are subject to change as necessary to remain in compliance with such laws.

Applicants requiring accommodation, for any part of the application and/or interview process, should contact Human Resources at (717) 231-3309 or human.resources@pacourts.us.