AOPC - IT Specialist - Software Tester (21-17)

Description

This is beginning-level professional information technology work. Responsibilities include system testing, end-user support, analysis and documentation for the AOPC’s administrative support application, employee online services, and applications used by the PA Board of Law Examiners.

Primary Duties

• Tests fixes, modifications and enhancements to ensure the changes work properly and meet user requirements.
• Develops and writes test plans and scenarios for integration, system, and regression testing.
• Acts as a testing coordinator for large projects.
• Analyzes information from users to determine problem resolutions; assigns severity level to the call, and forwards information to the appropriate resources.
• Performs second-level problem determinations to identify the source of the problem in the application and suggests possible solutions to the programmer analysts and database administrators.
• Performs first-level problem determinations to identify and isolate failure points, including hardware, network, application, training, and documentation.
• Develops user support documentation and notifications of changes to users.
• Assists the help desk operator, as needed, in serving as the initial point of contact for system questions and problems.
• Develops user help text.
• Develops and maintains the standards documents for reports, forms, and system documentation.

Minimum Qualifications

• Associates degree with an IT-related major or minor; AND
• One year of related IT experience.
• An equivalent combination of education, experience, and / or training may be considered.

Additional Requirements/Preferences

• Strong oral and written communication and problem solving skills required.
• Proficiency with Transact SQL, MS Office (Word, Excel, Access, PowerPoint and Outlook) required.
• Knowledge of human resources practices is preferred.
• Satisfactory criminal background check required.

Additional Information

Unified Judicial System Hiring Policy

The Unified Judicial System of Pennsylvania recruits, employs, and promotes the most qualified applicants without regard to their political affiliation, race, color, age, national origin, sex, sexual orientation, gender identity or expression, religion, disability, or other non-merit facts or considerations. Reasonable accommodations will be provided to applicants with disabilities as may be necessary to ensure that all applicants are given a fair and equal opportunity to compete for all employment positions. Applicants who need accommodation for an interview should request so in advance. UJS hiring and employment policies and procedures are intended to conform to all applicable state and federal laws governing fair and non-discriminatory hiring and employment practices and are subject to change as necessary to remain in compliance with such laws.

Applicants requiring accommodation, for any part of the application and/or interview process, should contact Human Resources at (717) 231-3309 or human.resources@pacourts.us.