IT - Receptionist

Description

AOPC/IT has offices in multiple locations and is comprised of about 185 employees and is funded by court fees rather than tax dollars. Pennsylvania’s current case management systems support 22,000 end users located at 660 locations statewide. These systems include the Magisterial District Judge System (MDJS); Common Pleas Criminal Case Management System (CPCMS); PA Appellate Court Management System (PACMS); and the Guardianship Tracking System (GTS.) These case management systems are not only integral to the judiciary’s work but to the work of many other state agencies and criminal justice partners – especially law enforcement – who depend on these systems in order to perform their daily duties. Additionally, the department manages the web portal which provides access to tens of millions of cases free of charge to the public and has developed e-filing services and electronic document archival solutions, in addition to the popular PAePay application which allows people to pay fines, fees and restitution online. A long-term strategic goal, as established by the Supreme Court, is to implement statewide case and financial management systems for all levels and divisions of Pennsylvania’s courts. The IT Department’s priority is to facilitate the creation and maintenance of those case management systems.

Primary Duties

• Works as receptionist in a large office setting. Assists visitors, answers calls, responds to inquiries. Ensures general appearance of the reception desk and waiting area is maintained.
• Routes incoming telephone calls, takes appropriate phone messages and, upon request, attempts to locate an employee for whom the call is pending. Maintains updated phone lists.
• Makes public address announcements via the office's intercom system.
• Contact for conference room scheduling; video conferencing.
• Contact for printer/fax maintenance calls (at the direction of the IT Help Desk).
• Maintains updated phone lists; emergency evacuation list.
• Assists with parking safety and enforcement by tracking employee vehicles.
• Reports medical emergencies to 911 or HR.
• Maintains flex calendar, records daily unplanned leave, ensures timely entry of project tracking.
• Assists the administrative staff with the preparation of meeting materials (assembling bindings, stuffing envelopes, typing labels, etc.) as required.
• Performs routine clerical tasks to assist other IT support staff.
• Greet trainees as they arrive for classes and notify trainer for escort to the training and break rooms.
• Help with stuffing envelopes for return mailings of expungement documentation along with cover letter.
• Assist administrative staff with system trainer and annual workshop travel arrangements and reservations.
• Assist as needed with the ordering of lunches for trainees for the basic classes.
• Assist administrative staff with monthly reconciliations and reports of leased vehicle use.

Minimum Qualifications

• High school diploma or equivalent; AND
• One year of experience performing routine clerical tasks.
• An equivalent combination of education, experience, and / or training may be considered.

Additional Requirements/Preferences

• Satisfactory criminal background check required.

Additional Information

Unified Judicial System Hiring Policy

The Unified Judicial System of Pennsylvania recruits, employs, and promotes the most qualified applicants without regard to their political affiliation, race, color, age, national origin, sex, sexual orientation, gender identity or expression, religion, disability, or other non-merit facts or considerations. Reasonable accommodations will be provided to applicants with disabilities as may be necessary to ensure that all applicants are given a fair and equal opportunity to compete for all employment positions. Applicants who need accommodation for an interview should request so in advance. UJS hiring and employment policies and procedures are intended to conform to all applicable state and federal laws governing fair and non-discriminatory hiring and employment practices and are subject to change as necessary to remain in compliance with such laws.

Applicants requiring accommodation, for any part of the application and/or interview process, should contact Human Resources at (717) 231-3309 or human.resources@pacourts.us.