IT - User Applications Specialist

Description

AOPC/IT has offices in multiple locations and is comprised of about 185 employees and is funded by court fees rather than tax dollars. Pennsylvania’s current case management systems support 22,000 end users located at 660 locations statewide. These systems include the Magisterial District Judge System (MDJS); Common Pleas Criminal Case Management System (CPCMS); PA Appellate Court Management System (PACMS); and the Guardianship Tracking System (GTS.) These case management systems are not only integral to the judiciary’s work but to the work of many other state agencies and criminal justice partners – especially law enforcement – who depend on these systems in order to perform their daily duties. Additionally, the department manages the web portal which provides access to tens of millions of cases free of charge to the public and has developed e-filing services and electronic document archival solutions, in addition to the popular PAePay application – which allows people to pay fines, fees, and restitution online. The User Applications Specialist is part of the Enterprise User Services (EUS) team performing advanced technical work for critical specialized line-of-business applications, project management, and application licensing. This position provides technical leadership to the team in the design of server infrastructure and operating procedures, and the configuration, implementation, management, and support of specialized applications to implement technologies that allow end users to work effectively.

Primary Duties

• Designs, implements, and maintains the EUS server environment used throughout the Unified Judicial System (UJS), Configures, troubleshoots, and maintains virtual and physical servers, and the applications and services they provide including SCCM, Snow, Hyper-V, DHCP, SCOM, AD, ADFS, DNS, and Facilities.
• Monitors server and application logs; and TICKETS queue; responds appropriately.
• Designs, implements, and maintains cloud-based technology including configuration, troubleshooting, and maintenance of Office 365, Exchange Online, and Microsoft Azure offerings currently implemented by the courts.
• Provides administration and support for the PACOURTS and UJSWEB forests and all sub-domains. Develops strategic and operational plans for continual growth and evolving user requirements specific to the AOPC and Supreme Court user environments.
• Manages user IDs, third-party access, and access security in the EUS server environment.
• Provides complete administration of the SCCM implementation. Uses SCCM to manage 500+ desktops, and 60+ servers. Uses queries to group like systems for deployment tasks. Creates and manages complex task sequences, and silent software deployments, schedules maintenance windows, and reviews results. Keeps OS images current and creates zero-touch deployments for new hires and PC refreshes.
• Develops new processes and procedures for the 0ffice 365 & Azure environment as new features are researched, piloted, approved, and implemented.
• Serves as a second point of contact for managing the Judiciary’s operating system, application, and cloud-based licenses. Fully understands complex licensing requirements to monitor compliance and assist with new and recurring purchases. Assists with all tasks associated with managing software licensing, such as tracking renewal dates and maintaining documentation.
• Assists in the research and recommendation for emerging technologies that would be candidates for future cloud/server/application-based initiatives for enterprise implementation.
• Manages incoming DNS requests in a timely manner. Coordinates server IP address changes, security policies, and DNS changes with Network Security. Communicates with the appropriate teams requesting changes.
• Collaborates with both development and infrastructure teams to provide desktop and server resources, or software deployments and solutions when needed.
• Assists with software procurement by researching past purchases, current usage, terms, and conditions. Participates in annual true-ups and renewals with Microsoft, Adobe, and other major vendors.
• Assists with maintaining the Snow software management system to ensure correct reporting of software information.
• When necessary due to staffing needs, physically unpacks, deploys, installs, and configures desktop PCs, thin clients, and laptops with client operating systems, client network configurations, host security, line of business applications, and office productivity software applications.
• Utilizes system event logs to administer, troubleshoot, and resolve host client issues; utilizes client and server tools to patch client operating systems and software applications; updates system BIOSs; installs, un-installs, and upgrades hardware and software on client systems; client backups; and remote access.

Minimum Qualifications

• Associate’s degree in any information technology field; AND
• Three years of IT experience, including one year of technical experience in network operations/ maintenance.
• An equivalent combination of education, experience, and/or training may be considered.

Additional Requirements/Preferences

• Knowledge of technologies used to support end users and maintain enterprise systems is required. These include Microsoft System Center Suite, Hyper V, Snow License Inventory, VMWare, Active Directory, Federation Services, PKI, DNS, Enterprise Volume Licensing, Office 365, Azure, Exchange Online, Microsoft Intune, Citrix XenServer, Linux, DHCP, Facilities Building Administration servers.
• Advanced knowledge of enterprise operating systems, applications, and cloud-based licensing standards and best practices is required.
• A satisfactory criminal background check is required.

Additional Information

Unified Judicial System Hiring Policy

The Unified Judicial System of Pennsylvania recruits, employs, and promotes the most qualified applicants without regard to their political affiliation, race, color, age, national origin, sex, sexual orientation, gender identity or expression, religion, disability, or other non-merit facts or considerations. Reasonable accommodations will be provided to applicants with disabilities as may be necessary to ensure that all applicants are given a fair and equal opportunity to compete for all employment positions. Applicants who need accommodation for an interview should request so in advance. UJS hiring and employment policies and procedures are intended to conform to all applicable state and federal laws governing fair and non-discriminatory hiring and employment practices and are subject to change as necessary to remain in compliance with such laws.

Applicants requiring accommodation, for any part of the application and/or interview process, should contact Human Resources at (717) 231-3309 or human.resources@pacourts.us.